Quality assurance

ITM’s focus on quality underpins all aspects of the business through a robust Quality Management System (ITM QMS) which governs all working processes, systems and internal controls. Under ITM QMS, regular internal audits are undertaken to ensure the highest standards are met and that business improvement objectives continue to progress.
ITM can only serve our clients by ensuring delivery to agreed quality – and this underpins the Company’s entire core and essence.

ITM continues to maintain both ISO 9001 and ISO 27001 which underpin the internal QMS system. The external audits are undertaken by LRQA as part of maintaining our certification under the following quality standards:

 

ISO

The internationally recognised information security management system (ISMS) standard, ISO 27001 is based on the ‘plan – do – check – act’ model in common with ISO 9001. It uses risk assessment and business impact analysis to identify and manage risk to ensure the confidentiality, integrity and availability of information. Increasingly our clients and prospective clients want to know how safe their IT systems are. More organisations now see certification to ISO 27001 as a prerequisite for doing business.

 

 

AAF Assurance accreditation

ITM are proud to announce it achieved AAF01/06 accreditation for the 2017 reporting period and will undertake an AAF accreditation every other year, the next planned one being for the 2019 reporting year.

Reporting accountants, Roffe Swayne, carried out a detailed review of control framework to consider the existence, design, suitability and effectiveness of the controls in place over the reporting period. ITM are delighted to say that we passed all tests without exception.

ITM have always believed that a strong control framework is key to delivering a high quality and secure service to our clients. The discipline of regular auditing helps to maintain and develop our Quality Management System and Information Management System. This is why ITM has added the AAF01/06 control framework to our existing ISO 9001 and ISO 27001 certification audits.

To read the full 2016 report please click here

To read the full 2018 report please click here.

 

Cyber Essentials Plus

ITM are proud to announce the successful achievement of Cyber Essentials Plus certification. Cyber Essentials is a UK government scheme which was launched on 5th June 2014 to enable organisations to adopt the technical controls to help protect against common online security threats.

The primary objective for ITM’s security strategy is to protect customer data, adopting best practice in information security and always looking to improve the company’s security posture. The Cyber Essentials Plus certification demonstrates that ITM have strengthened the security assurance framework already in place through ISO27001 to further protect information from cyber threats.

 

 

Policy statement:

We are committed to ensuring that everyone at ITM follows our quality policy. This involves:

  • Displaying a real commitment to quality, led by the directors of the company
  • Understanding the needs of our customers and working to fulfil them
  • Measuring and constantly working to improve customer satisfaction
  • Working fairly with customers, suppliers, business partners and staff
  • Developing our staff to make the best use of their abilities
  • Setting and supporting quality objectives which will stretch and challenge our staff
  • Providing the right resources and a quality working environment
  • Continuously working to improve in everything we do