Data quality assessments, process review, systems build and back office support

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Good member outcomes stem from a fluid administration infrastructure often reflected through good systems and earnest processes. However, systems alone cannot revolutionise productivity, as correctly skilled people and intelligent deployment of resources hold the key to swifter operations.

Proposition overview

  • Data quality and risk assessments

  • Automation and review of processes

  • Systems build, development and support

  • Data migrations and legacy system upgrades

  • Back office administration and IT support

ITM believe that good member administration is mastered through a combination of people and systems, especially in a industry blighted with change. In particular, ITM advise third party administrators who manage a range of schemes, wealth managers who oversee individual policies, and other organisations responsible for a portfolio of insured schemes.


How ITM helps administrators

Project based or one off assignments may include:

  • Administration consulting

  • Data and benefit risk auditing and cleansing

  • Data migration and new client implementation

  • System coding and implementation support

  • GMP review and benefit rectification

  • Process and procedure review

  • On site additional resource – balancing BAU against need for project delivery

  • AE bulk data audits


Contractual and long term partnerships

  • Administration systems and ongoing support

  • Outsourced back office administration

  • Software build and support

  • Technical and legislative advice

  • Outsourced IT support services


Key to the partnership’s success is the ability to provide a flexible fee and cost structure that fits in with the aims of clients. ITM can work in partnership on a strategic level to ensure that clients can plan not only for the long term, but also address any short term requirements.

ITM’s out (co)-sourced back office support service (administration and / or IT support) gives administrators the flexibility and assurance to maintain excellence of service for IT support and onboarding of new clients, whilst providing certainty around costs and resources.


Pensions and payroll administration system



Matt Dodds | Director 07737 857 540

Matt is a Director at ITM responsible for Sales and Marketing. Matt joined ITM in 2013 as a Project Manager and has successfully delivered a wide range of ITM services and products to multiple markets. Prior to ITM, Matt worked in Third Party Administration, holding a range of management and process improvement roles.

The Total UK Pension Plan is extremely complex with many mergers over the years; many benefit sections and a variety of administrators before consolidating with a single administrator. A good data cleansing exercise was overdue. We had no hesitation in approaching ITM and were impressed by the way their team clearly guided us through the project and how quickly ITM familiarised themselves with the Plan.
Elizabeth Sumner / Pensions Administration Manager / TOTAL E&P UK Limited

Pension funds

System led de-risking; data audit & cleanse; system and data migration; record keeping; GDPR and GMP reconciliation

Financial institutions

Systems led legacy migration & rationalisation; BPO and auto enrolment; pensions dashboard consulting


Back office IT, system and admin support; PenScope and eproducts; data migrations; resources placement

HR Directors

HR Consultancy, Data analysis, cleanse and archiving

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