Lesson learnt?


Cases of incomplete, missing and inaccessible records are, unfortunately, not few and far between; but symptomatic of the industry.

– Matt Dodds, ITM

The story so far

With the release of The Pensions Ombudsman’s (TPO) annual report and accounts for 2017/18, the most referenced subject matter was around transfers (20.5%) – adequate checks were not always being made for scheme members looking to transfer out, resulting in several high-profile cases which means protecting members from scammers is even more important.

Click here to read the full article in the April edition of Pensions Age

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