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What some of our clients say about us...
It was an absolute pleasure working with ITM. Not only were they flexible and intelligent in their approach to understanding our requirements, they also delivered on what they promised in a very professional and efficient manner. I would certainly recommend them to any pension scheme looking for a tailored solution to their data issues.
Ben Fowler - Executive Assistant, the Vestey Group
'Universities Superannuation Scheme Ltd has engaged ITM consultants to assist with both data analysis and pensions systems development projects. The consultants have integrated well with in-house project teams, contributing to design decisions and delivering high quality products on time. We have found ITM to be flexible in their approach to meeting our resource requests, often at short notice.'
Grahame Weaver - Business Systems Manager
‘Pension Corporation has enjoyed an excellent relationship with ITM for a number of years now and found their support on key projects to be both invaluable and market differentiating. ITM’s key qualities that they bring to a project are their undoubted expertise, speed of deployment and focus on delivering a high quality outcome for the client. Pension Corporation, the leading provider of risk management solutions to defined benefit pension funds, looks forward to working with ITM on many future projects.’
Matt Gore - Chief Administration Officer
'ITM helped us to understand the quality of the data across our portfolio of DB schemes in a structured and timely manner, which would have otherwise not been possible given the challenging timeline we had set ourselves for doing this.'
Nigel Conduit (APMI) - Implementation Manager
'The Pensions Trust recognised that having an established system such as ITM’s DAaRT solution with an excellent reputation was crucial to ensure that we are one step ahead and, more importantly, complies with TPR guidelines for enforcing data standards. The software provides an innovative solution that is powerful, intuitive and unique and means that the Trust can pro-actively identify any data deficiencies due to the extensive range of pre-defined reports. The implementation of the software package ensures the Trust has an immediate software application that can not just assess the data quality level but it can also create a dedicated plan to rectify any data issues found.'
Phil Bradish - Head of Pensions Operations
‘ITM have been a pivotal part of our project to in source the administration of a number of the pension schemes’ within the Group over the last 4 years. ITM’s role has been to analyse and migrate data from a variety of third party administrators and systems, covering many thousand scheme members. Thanks to ITM, our in house administrators have been able to focus on customer service whilst ITM have utilised their systems and data management expertise to manage these complex data migration exercises. Our in house team are able to implement best administration practice, maximising the efficiency and accuracy that results from thorough data analysis and quality migration management.’
Simon Trafford - Pensions Service Manager
‘Premier Pensions Management has a reputation for outstanding standards of customer service and client satisfaction. This has been achieved by deliberately focusing on the two factors which we believe shape good administration; understanding data and the effective use of systems. ITM has been instrumental in our success in these areas helping us to win new clients by providing cost effective and efficient installation programs and by helping us keep them by providing our systems support and development programs. ITM’s data analysis and reporting tool (DAaRT) has been a particularly powerful tool which we have encouraged both our administration and consulting clients to use. DAaRT not only provides a highly effective tool for administrators to track known and unknown data issues but is also an important governance tool which we believe could eventually become an industry standard.’
Paul Couchman - Managing Director
'A year after entering the outsourcing agreement our view is that ITM are delivering at least twice the level of output than we had been able to deliver ourselves. This is using exactly the same staff as we had been employing - the two key differences are that we only pay for the results, thus focusing the activities of the staff, and that ITM are applying their management experience of delivering transactional projects to firm deadlines. We feel we are working in a genuine partnership rather than outsourcer/provider relationship.'
Richard Thomas - Director, Pensions Administration
'EDF Energy Pension Services have had a relationship with ITM for over 5 years. In that time, the ITM team have provided support during a key pension’s administration insourcing project as well as specific data investigation exercises. EDF Energy Pension Services administers final salary pension arrangements for over 30,000 members.
EDF Energy Pension Services have recently engaged an ITM consultant to provide support to the in-house administration team to project manage a major de-merger exercise over a period of nine months. ITM provided a tailor-made solution to support the team within a very short time frame to meet key milestones set by the de-merger project. The ITM project management resource ‘hit the ground running’ and mobilised the in-house team to meet crucial project milestones which had been flagged as a major risk at Executive Project Board level.
What has particularly impressed me is ITM’s approach to providing a solution, how quickly they understood the support required to enable this key resource to be placed quickly into the EDF Pension Services team and, as importantly, for the approach and methodology of Project Management to fit the requirements of this major project.'
Colin MacNaughton - Head of Pensions Administration Services
'The Total UK Pension Plan is extremely complex with many mergers over the years, many benefit sections and a variety of administrators before consolidating with a single administrator in 2002.
A good data cleansing exercise was overdue. We had no hesitation in approaching ITM and were impressed by the way their team clearly guided us through the project and how quickly ITM familiarised themselves with the Plan. We were not troubled by unnecessary queries as ITM understood our requirements and simply got stuck in with analysing the data.
We were very pleased with the clear ITM reports provided and face to face presentations. ITM also worked very effectively with our administrators to devise a structured data cleanse plan. The Trustee Board has been extremely interested in their findings. The overall project is still far from over but we would recommend ITM without question.'
Elizabeth Sumner - Pensions Administration Manager
'ITM was commissioned to carry out a data cleanse for a client. Whilst we knew it was going to be a complex project, I don’t think any of us realised just how difficult it was going to be. As the ITM team worked through the project, it became clear there were more issues with the data than the original problem we’d identified. Regardless of this, the team worked thoroughly through all the issues and delivered clean data to the client to the agreed budget. At all times we felt we were dealing with professionals who were working with our best interests at heart.'
Kim Gubler BA (hons) FPMI - Senior Partner
'We have built up a good working relationship with the ITM team during the course of the project. Their flexibility in meeting our requirements and the technical ability of their team that has enabled them to come up with solutions to overcome any hurdles encountered during the exercise has been a key factor in the success of the project.'
Dave Veryard - Pensions Executive, Services
'ITM has provided valuable support to the ongoing governance of the Fund through data analysis and reporting. The ITM consultants were able to familiarise themselves with the intricacies of our data quickly and provided thorough reports on the data tests with clear, prioritised recommendations.'
John Montgomery - Chairman of the Operations Committee