Client Testimonials

29-Oct-2007

What our clients say

MNPA

‘MNPA believe that quality administration is dependent on the scheme membership data being maintained to the highest possible standard. Our practice is to carefully analyse the data at the point of taking on a new client. ITM work with us to provide this independent assessment of data using their purpose built, powerful data analysis and reporting tool (DAaRT software). This generates a detailed report on all scheme member data issues with recommendations on how best to address any complex data cleansing issues. Our emphasis on quality data management is aligned with the Pensions Regulator’s guidance on risk management and provides our clients with assurance regarding internal controls in this very practical area of pension scheme governance. ITM are a highly valued partner at MNPA.’

Sue Applegarth - Managing Director MNPA 

Chubb Plc

‘ITM have been a pivotal part of our project to in source the administration of a number of the pension schemes’ within the Group over the last 4 years. ITM’s role has been to analyse and migrate data from a variety of third party administrators and systems, covering many thousand scheme members. Thanks to ITM, our in house administrators have been able to focus on customer service whilst ITM have utilised their systems and data management expertise to manage these complex data migration exercises. Our in house team are able to implement best administration practice,maximising the efficiency and accuracy that results from thorough data analysis and quality migration management.’

Simon Trafford – Pensions Service Manager

Heath Lambert Consulting

‘At Heath Lambert Consulting we aim to provide the best pensions administration support to all of our clients. In order to do that we need to have the most reliable systems available to us. We have found that the pension system expertise available at ITM, and the procedures they have in place enable us to maximise the use of our pensions administration system. This makes data migration, calculation coding and automation more effective and more efficient. These are benefits which we can pass on to all our clients. We have every confidence that our system support partnership with ITM will grow stronger in the future.’

Robert Noble – Executive Director

Premier Pensions Management

‘Premier Pensions Management has a reputation for outstanding standards of customer service and client satisfaction. This has been achieved by deliberately focusing on the two factors which we believe shape good administration; understanding data and the effective use of systems. ITM has been instrumental in our success in these areas helping us to win new clients by providing cost effective and efficient installation programs and by helping us keep them by providing our systems support and development programs. ITM’s data analysis and reporting tool (DAaRT) has been a particularly powerful tool which we have encouraged both our administration and consulting clients to use. DAaRT not only provides a highly effective tool for administrators to track known and unknown data issues but is also an important governance tool which we believe could eventually become an industry standard.’

Paul Couchman – Managing Director